At Made by Marie, XO, we pride ourselves on providing high-quality custom products. Please review our policy carefully.
All Sales Are Final:
Due to the personalized nature of our products—including custom cups, tumblers, lids, crewnecks, and digital downloads—all sales are final. No returns or exchanges are accepted unless the item is defective due to a production error on our part.
Damaged or Defective Items:
If your item arrives defective due to a production error, please contact us within 48 hours of delivery with photos. We will work to resolve the issue promptly in accordance with federal consumer protection standards.
Digital Products:
All digital downloads are non-refundable once delivered.
Order Fulfillment & Federal Compliance:
We comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule, ensuring that if an item is not shipped within the stated timeframe, a timely refund will be provided.
Thank you for supporting small businesses!